Delivery charges

We deliver Worldwide, no adventure is too big or too far for our cute little characters!
Your delivery charge is based on the subtotal of your basket, before any discounts are applied.

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Delivery	Delivery  charge	Delivery time
Germany	< € 30 free	> 5 Days
Europe & Rest of the world	7,20 -19,90 €	> 8 Days

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When will I get my order?

Deutsche Post

Your order will be delivered to your door within 2 working days of dispatch. On the day of your delivery, you'll get a text and email to let you know it's due for arrival. If you're not in, a card will be left and you'll be able to collect your order from your local post office.

DHL

Your order will be delivered to your door within 24 hours of dispatch. You'll get a text and email the evening before to let you know it's due for arrival the next day. You'll have the option to reschedule for a different date or leave it with your favourite neighbour. All our orders are dispatched on the basis of next day delivery. For orders placed before 1pm they will be delivered within two working days, and for orders placed after 1pm or over the weekend they will be delivered up to three working days later.

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Types of delivery

Delivery to offshore or remote locations can take a bit longer (up to 14 working days) but our delivery partners will keep you updated along the way.

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	Small items	Medium items	Large items
Germany	2,35€	4,90 €	11,90 €
Europe & Rest of the world	7,20€	14,90€	19,90€

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Where do we deliver?

Please see the list below for the countries that we deliver in.
- Germany/Austria
- United Kingdom/Ireland
- France
- Netherlands/Belgium
- Switzerland
- Spain
- Italy
- Romania
- Denmark
- Sweden
- Australia/ Canada/ United States

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Returns

We are convinced in our quality and our products, if you, however, are not, you can simply inform us of your cancellation within 30 days of receiving the goods. Simply use our contact form and we will arrange everything necessary. We will send you a return stamp. Please do not send any items back to us without contacting us. Please pack the products in the original packaging. If you are unsure whether you like the product, it is advisable to keep the original packaging first.

Returns cost

If you have received an incorrect, damaged or defective item, the return is free of charge for you. If you return the item for other reasons, a lump sum will be deducted from your refund . The return shipping costs are calculated from the value of the returned goods.
The Delivery returns cost may vary, depending on how big your order was.

	Delivery return costs	Delivery time
Germany	4,90 €	> 5 Days
Europe & Rest of the world	7,20 €	> 8 Days

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Damaged Delivery or wrong Item

If your order arrives damaged/faulty/incorrect (custom & personalised Products included), we ask that you report the damage within 14 days of receiving your order and kindly provide us with photos of the product and packaging. We will then replace/refund your order. If we ask you to return the item, please send it via standard rate shipping, obtain a proof of shipping & receipt for your records (return shipping will be refunded to you). Do not return an item without prior agreement from us.

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Cancelling the order

As long as the delivery has not yet been handed over to our shipping service provider, you can cancel your order free of charge. If the goods are already on their way to you, you can refuse to accept the order upon delivery. Alternatively, you can contact us after you have received your delivery and we will arrange the return for you. As soon as the product is back with us, we will of course reimburse you the price, but there are costs for return shipping (see above).

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