Terms & Conditions
Terms and conditions of the company Dori's Prints
Thank you for visiting Dori´s Prints. Throughout these Terms and Conditions the terms “we” and “our” will refer to Dori´s Prints. By ticking the box at checkout you agree to our complete terms and conditions. By completing and submitting your order (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time, without notice. Please check back periodically, as your continued use of this website following the posting of any changes to our Terms and Conditions or Info will mean that you accept those changes. These Terms and Conditions and any Policy written within are only applicable to this website, and does not apply to any other website that we may provide a link to.
Sections 1-8 of these terms and conditions may apply to all orders, unless the order is placed via a trade account, in which case sections 9-13 of these terms and conditions shall supersede, replace or apply instead of the information given in sections 1-8 for that trade order.
Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time, without notice. Please check back periodically, as your continued use of this website following the posting of any changes to our Terms and Conditions or Info will mean that you accept those changes. These Terms and Conditions and any Policy written within are only applicable to this website, and does not apply to any other website that we may provide a link to.
Sections 1-8 of these terms and conditions may apply to all orders, unless the order is placed via a trade account, in which case sections 9-13 of these terms and conditions shall supersede, replace or apply instead of the information given in sections 1-8 for that trade order.
Returns Policy
If you have changed your mind please inform us of your decision to return within 30 days of receiving your order.
As soon as we receive the item back in its original condition we shall issue you a refund.
All return shipping costs are payable by the customer and we require that you obtain a proof of posting when you send your order back.
After 30 days we can accept for exchange only – return shipping and re-shipping cost are payable by the customer. Please discuss before sending, item must be in original condition and returned in its original packaging.
This excludes Personalised & custom orders.
As soon as we receive the item back in its original condition we shall issue you a refund.
All return shipping costs are payable by the customer and we require that you obtain a proof of posting when you send your order back.
After 30 days we can accept for exchange only – return shipping and re-shipping cost are payable by the customer. Please discuss before sending, item must be in original condition and returned in its original packaging.
This excludes Personalised & custom orders.
Personalized & Custom Orders
Personalised details should be stated at the time of placing your order.
Custom orders are non-returnable and cannot be exchanged. If you made an error when entering your order please email us.
We understand errors can happen to us all, so we kindly offer a discount to re-print your order in this situation.
Get in touch wit Dori´s Prints.
Custom orders are non-returnable and cannot be exchanged. If you made an error when entering your order please email us.
We understand errors can happen to us all, so we kindly offer a discount to re-print your order in this situation.
Get in touch wit Dori´s Prints.
Damaged/Incorrect/Faulty
If your order is damaged/ incorrect/ faulty (custom & personalised included) then we ask that you report damage within 7 days of receiving your order and kindly provide us with photos of the product.
If your order was damaged during transit please also include photos of the damage to the packaging.
We will then replace/refund your order. If we ask you to return the item, please send via standard rate shipping, obtaining a proof of shipping & receipt for your records (return shipping will be refunded to you). Do not return an item without agreement from us.
If your order was damaged during transit please also include photos of the damage to the packaging.
We will then replace/refund your order. If we ask you to return the item, please send via standard rate shipping, obtaining a proof of shipping & receipt for your records (return shipping will be refunded to you). Do not return an item without agreement from us.
Payment
Orders cannot be printed or shipped if payment has not cleared. If an incorrect price is shown due to technical/human error, we are not required to honour that price. If you would like to cancel your order please contact us, if we have already started printing your personalised order, then cancellation may not be possible. All products/orders/refunds are valued in € Euro. Currency conversion rates may vary, and are determined by the payment processor.
Payments methods
- PayPal
Dear customer, if you choose this payment method, the next step is to redirect to PayPal. When the necessary data has been entered there, it automatically goes back to Dori's Prints to complete the order.
-Credit card: Master Card, American Express and Visa
- By invoice
Dear customer, if you have selected this payment method, you will receive an invoice from Dori´s Prints after completing the order to your specified email address. After receipt of the invoice amount in my account, I will immediately lovingly pack your picture (products) and send them to you immediately. You only pay when you have received Dori's Prints products.
-Instant bank transfer
When paying by Sofort Überweisung, it will take a few working days until the amount has been credited to Dori's Prints and the company goes into production.
Dear customer, if you choose this payment method, the next step is to redirect to PayPal. When the necessary data has been entered there, it automatically goes back to Dori's Prints to complete the order.
-Credit card: Master Card, American Express and Visa
- By invoice
Dear customer, if you have selected this payment method, you will receive an invoice from Dori´s Prints after completing the order to your specified email address. After receipt of the invoice amount in my account, I will immediately lovingly pack your picture (products) and send them to you immediately. You only pay when you have received Dori's Prints products.
-Instant bank transfer
When paying by Sofort Überweisung, it will take a few working days until the amount has been credited to Dori's Prints and the company goes into production.
Copyright
All art, imagery and text contained in this website are protected by copyright and are the property of Dori´s Prints. Purchase of our products does not transfer copyright or reproduction rights. All transactions undertaken through this website are governed by German Law and any legal actions arising out of such transactions shall be subject to the German Legal processes and under the jurisdiction of German Courts.
Dori´s Prints is the trading name for Dori´s Prints, registered in Germany, with the Marke Nr. 302019214646.
Dori´s Prints logo, are protected registered trademarks.
Dori´s Prints is the trading name for Dori´s Prints, registered in Germany, with the Marke Nr. 302019214646.
Dori´s Prints logo, are protected registered trademarks.
Privacy Policy
Your privacy is very important to us. We will never collect or store card data, all card data is handled by PCI compliant third party payment processors (such as Paypal). For the processing and delivery of your order, we may need to collect personal data such as your name and address, which we may need to share with our carrier for your delivery purpose only. If you give your consent by opting into our newsletter, we may send your marketing material from time to time. We will never share your data with third parties, and you can opt out of our marketing list at any time by writing to us at shop@doris-prints.de.
We may use cookies for the necessary operation of our website, to measure and improve the performance of our website, and to enable us to personalise and improve your user experience.Any data collected by cookies is aggregated and anonymised, which means we cannot identify you as an individual. These Cookies will remain on your device until you choose to clear your cache. If you choose to do this, you will need to enter your details/settings each time you visit the site, and items added to your bag will not be remembered. Please be aware that if your browser settings are set to block cookies then you may not be able to access all or parts of our site.
Please contact us if you have any questions about our privacy policy or the information we hold about you by email at shop@doris-prints.de
We may use cookies for the necessary operation of our website, to measure and improve the performance of our website, and to enable us to personalise and improve your user experience.Any data collected by cookies is aggregated and anonymised, which means we cannot identify you as an individual. These Cookies will remain on your device until you choose to clear your cache. If you choose to do this, you will need to enter your details/settings each time you visit the site, and items added to your bag will not be remembered. Please be aware that if your browser settings are set to block cookies then you may not be able to access all or parts of our site.
Please contact us if you have any questions about our privacy policy or the information we hold about you by email at shop@doris-prints.de
Environmental Policy
We love the planet. Throughout our business we always consider the environment and constantly strive to find the most environmentally friendly solutions. When it comes to our packaging, we use recyclable card and paper packaging wherever possible, keeping plastic to a minimum, using no bubble wrap at all.
Our prints are created with a lot of care to ensure they are the highest quality, lasting 60+ years. We sincerely hope that our timeless heirloom prints will not be seen as not throw-away-items but will be treasured for many years to come. We are not only super proud to be a small German business making all our products in Europe, but we are also very happy to know we are keeping our carbon footprint to a minimum.
Our prints are created with a lot of care to ensure they are the highest quality, lasting 60+ years. We sincerely hope that our timeless heirloom prints will not be seen as not throw-away-items but will be treasured for many years to come. We are not only super proud to be a small German business making all our products in Europe, but we are also very happy to know we are keeping our carbon footprint to a minimum.
Resale
You may price higher than our RRP if you wish, but we ask that you refrain from pricing under our RRP on a permanent basis. You may sell Dori´s Prints products in your own store and on your own store’s website. However, you are not permitted to sell Dori´s Prints products on online marketplaces such as Etsy, Amazon and Ebay.
You are not permitted to remove, alter or rebrand Dori´s Prints products in any way or sell to another company. It is your responsibility to ensure the products are displayed safely in your store, and advise your customers to do the same. Dori´s Prints will not accept liability for damage caused by unsafe installation of our products.
You are not permitted to remove, alter or rebrand Dori´s Prints products in any way or sell to another company. It is your responsibility to ensure the products are displayed safely in your store, and advise your customers to do the same. Dori´s Prints will not accept liability for damage caused by unsafe installation of our products.
Personalisation
We can offer online personalisation service for some of Dori´s Prints products. It is the trade customer’s responsibility to enter the correct personalisation details into our website when placing a personalised order. No refunds or replacements will be given for incorrect details entered by the customer, and the product/s will have to be purchased again.
Returns Policy
We are convinced in our quality and our products, if this should not be the case, you can simply inform us of your cancellation within 30 days of receipt of the goods. Simply use our contact form.
Then we will arrange everything necessary.We will send you a return stamp. Please do not send any items back to us without to contact us.
Please pack the products in the original packaging. If you are unsure whether you like the product, it is advisable to keep the original packaging first. If your order arrives with you damaged/faulty/incorrect (custom & personalised included), in which case we ask that you report damage within 14 days of receiving your order and kindly provide us with photos of the product and packaging. We will then replace/refund your order. If we ask you to return the item, please send via standard rate shipping, obtaining a proof of shipping & receipt for your records (return shipping will be refunded to you). Do not return an item without prior agreement from us.
Please pack the products in the original packaging. If you are unsure whether you like the product, it is advisable to keep the original packaging first. If your order arrives with you damaged/faulty/incorrect (custom & personalised included), in which case we ask that you report damage within 14 days of receiving your order and kindly provide us with photos of the product and packaging. We will then replace/refund your order. If we ask you to return the item, please send via standard rate shipping, obtaining a proof of shipping & receipt for your records (return shipping will be refunded to you). Do not return an item without prior agreement from us.
Trade Account
Thank you for visiting Dori´s Prints. Throughout these Terms and Conditions the terms “we” and “our” will refer to Dori´s Prints. By ticking the box at checkout you agree to our complete terms and conditions. By completing and submitting your order (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.
We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time, without notice. Please check back periodically, as your continued use of this website following the posting of any changes to our Terms and Conditions or Info will mean that you accept those changes. These Terms and Conditions and any Policy written within are only applicable to this website, and does not apply to any other website that we may provide a link to.
We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time, without notice. Please check back periodically, as your continued use of this website following the posting of any changes to our Terms and Conditions or Info will mean that you accept those changes. These Terms and Conditions and any Policy written within are only applicable to this website, and does not apply to any other website that we may provide a link to.